Privacy Notice

Pearce Renfro runs QuoteBack and is the data controller for the personal data described here. That means we decide how and why it is used.

What we collect and why

• Account details (email address, password): to create and secure your account. Basis: performing our contract with you.
• Estimate data you add (your business name, customer names and emails, job details, amounts): to provide the service, including customer estimate pages and reminders. Basis: contract.
• Customer responses (accept or decline, and when): to show you the status of your estimates. Basis: our legitimate interest in providing the service.
• Technical data (IP address, device and browser information, usage logs): for security, fraud prevention and fixing problems. Basis: legitimate interests.
• Support messages: to answer your questions. Basis: legitimate interests.

Who we share it with

• Service providers who host and run the app for us.
• Paddle, our Merchant of Record, for selling subscriptions, managing payments and billing, tax compliance and invoicing.
• Professional advisers such as lawyers or accountants, where needed.
• Authorities, when the law requires it.

We do not sell your personal data.

How long we keep it

We keep your data while your account is open. After you close it, we delete or anonymise it within 30 days, unless we must keep certain records by law.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your data, to object to or limit how we use it, and to withdraw consent. To use any of these rights, email pearcerenfro71@gmail.com. You can also complain to your local data protection authority.

Security

We use appropriate technical and organisational measures to protect your data, including encrypted connections and access controls.

Cookies

We only use essential browser storage needed to keep you signed in. We do not use advertising or tracking cookies.