Terms & Conditions

QuoteBack is provided by Pearce Renfro ("we", "us"). When you use QuoteBack you are entering an agreement with Pearce Renfro. By creating an account or continuing to use the service, you agree to these terms.

The service

QuoteBack helps service businesses send estimates to customers, track their status, schedule follow-up reminders and let customers accept or decline online.

Your account

You must be of legal age and, if you use QuoteBack for a business, have authority to bind that business. Keep your login details confidential; you are responsible for activity under your account. Provide accurate information and keep it up to date.

Acceptable use

You must not misuse QuoteBack, including:

• using it for anything unlawful, fraudulent, or to send spam;
• infringing anyone's intellectual property or privacy;
• interfering with its security, including uploading malware, probing for vulnerabilities, or scraping;
• reverse engineering, reselling, or getting around plan limits.

Your content

You keep ownership of the estimates and customer details you add. You give us a limited licence to store and process them only to provide the service.

Our intellectual property

Pearce Renfro owns QuoteBack and all related software, documentation and branding. We give you a limited, non-exclusive, non-transferable right to use QuoteBack within your chosen plan.

Payments and subscriptions

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, renewal, cancellation and refund terms are set out in Paddle's Buyer Terms. Plans renew monthly until cancelled.

Service level

We work to keep QuoteBack running well, but we do not guarantee it will be uninterrupted or error-free. To the fullest extent permitted by law, the service is provided "as is" without implied warranties of merchantability or fitness for a particular purpose.

Liability

To the extent permitted by law, our total liability is limited to the fees you paid in the 12 months before the claim, and we are not liable for indirect or consequential losses such as lost profits or data. Nothing here limits liability for fraud, death or personal injury where the law does not allow it.

Suspension and termination

We may suspend or end your access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious misuse. You can stop using QuoteBack at any time. When your account ends, you can ask us to export your data within 30 days, after which it is deleted.

Changes and contact

We may update these terms and will post the new version here. Questions: pearcerenfro71@gmail.com.